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We’re excited to provide you with Virtual Second Opinions by Cleveland Clinic at no cost to you.
Direct access to a Cleveland Clinic expert physician for peace of mind
Your benefits package includes an innovative new telehealth service that lets you have your diagnosis and/or treatment plan reviewed by an expert physician from the world-renowned Cleveland Clinic, at no cost to you, from the comfort of your home.
Become More Informed About Your Case and More Certain About Your Care!
It’s easy, secure and convenient. All you need is a mobile device, laptop or desktop system. We’ll conduct a thorough intake, match you to the right expert physician, collect your medical records, and deliver an in-depth opinion in approximately two weeks. All at no cost to you.
“My local doctor is great, but having access to a Cleveland Clinic expert to talk through my condition gave me much greater peace of mind. ”
– Breast cancer patient
67%
of virtual second opinions recommend a change in diagnosis or treatment plan
Talk Live with a Leading Medical Expert in Your Specific Condition
After reviewing your case – including lab samples, scans and more – your Cleveland Clinic specialist will provide a detailed report and speak with you personally to review recommendations, answer questions and address concerns.* So you can make informed decisions about your care and move with peace of mind toward better outcomes.
Don’t Think Twice about Getting a No-Cost Virtual Second Opinion from Cleveland Clinic if You are:
- Diagnosed with a serious condition, such as cancer
- About to make a major decision about a medical next step, such as surgery
- Considering a treatment that involves risk or has significant consequences
- Dealing with a condition or chronic illness that isn't improving or is getting worse
- Confused about or struggling with a diagnosis or treatment plan
- Told a condition isn’t treatable
- Struggling between choosing from multiple treatment options
- To get the medical opinion of a world class physician without the cost and hassle of travel
The Process
Whether you’ve recently been diagnosed with an illness or want to explore more treatment options, a medical second opinion from Cleveland Clinic is a way to quickly and securely learn more and move forward with all of the information you need.
1. Live Intake with Nurse Care Manager
Your Nurse Care Manager will carefully document your second opinion request. This call can happen right away when you register or you can schedule it for a later time.
2. Records Collection
With your consent, we do all the work of collecting records and thoughtfully preparing your medical information for review by the expert physician to best evaluate your diagnosis and/or treatment plan.
3. Records and Tests Review
When applicable, we’ll carefully review your medical information including any pathology or imaging that was provided per your request.
4. Expert Physician Matching
Your Nurse Care Manager works with our Chief Clinical Officer to identify the best expert specialist for you. Cleveland Clinic has over 3,500 specialists in 550 subspecialties to ensure you receive the highest-quality review of your diagnosis and/or treatment plan.
5. Expert Physician Review
Our expedited process makes direct access to Cleveland Clinic specialists possible weeks sooner that it might be via personal outreach. After we receive your records, a second opinion can be delivered within 4 days.
